Travel Victoria Travel Victoria - accommodation and visitor guide
Home Victoria's regions, cities and towns Accommodation search Information about Victoria

Frequently Asked Questions

If your question is not answered below, please feel free to contact us.

Q1: I would like further information about an accommodation property, restaurant, winery or tour that I have seen listed in this guide. Do you have any other information?
A1: Travel Victoria provides advertisements for business owners, based on the information given to us by the establishment itself. Think of us being like a newspaper displaying advertisements on behalf of sellers. If you require any further information please contact the advertiser directly. Visit their web site or contact them using any of the details displayed in their advertisement.

Q2: I've found an accommodation property that I'd like to stay at. How do I check of availability or make a booking?
A2: To book a room, you will need to contact the accommodation establishment directly or use their on-line booking link (if available). We cannot check availability or take bookings on their behalf.

Q3: What exactly do terms like "spa pool", "pet friendly", etc mean within accommodation listings?
A3: See our definitions of terms page to find out details of terminology used within accommodation property listings.

Q4: I have stayed at one of the properties listed on this web site but found the standard of accommodation did not adequately match the STAR rating advertised. Who can I contact to discuss this?
A4: You should first contact the accommodation property directly and discuss your concerns with them. If you then feel the matter hasn't been resolved to your satisfaction, you may wish to contact AAA Tourism who assess and determine a property's official STAR rating. See their contact details page.

Q5: I manage an accommodation property and I'd like to find out further information about advertising in your guide.
A5: Please visit our advertise with us web page to see why we believe you should advertise with us, how to get your listing on Travel Victoria, and our advertising rates.

Q6: What requirements does the Travel Victoria web site have in terms of internet connections, computer set-up and web browser software and configuration?
A6: We have tried to make the web site functionable under as many different computer systems and set-ups as possible. Things to check are:

  1. Screen resolution: All page widths are 780 pixels, so a minimum screen resolution of 800x600 pixels is required for easy viewing, although we recommended higher resolutions. Lower resolutions will work, but scrolling left and right will need to be done frequently to read complete lines.

  2. Web browser software: This site has been tested under the following operating systems and their recent web browser software:

    • Windows XP: Internet Explorer 6 & 7, Opera, Firefox
    • Linux Fedora: Konqueror, Opera, Firefox

    If you have a different configuration then don't worry - this site will most likely work perfectly with your arrangement. However, if you discover problems, contact us and let us know what you use and what doesn't work properly for you.

  3. Web browser configuration: It is recommended that JavaScript is enabled (which is usually the default) to make some of the fancier features of our navigation menus operate, pop-up window sizing and use of integrated Google location maps. However, everything is still usable (except integrated Google location maps) even if you have JavaScript disabled. Cookies, Java, Flash and ActiveX are not used at all with this web site in order to keep things as simple as possible.

  4. Internet connection: While broadband users will breeze through our site, dial-up modem visitors will notice some pages load slowly due to the number of images. Many of the images are repeated on other pages, so after your web browser had completely downloaded a couple of pages, subsequent pages will load much quicker as the same common information (such as menu items) won't need to be transferred again.

Q7: Where do all the photos used throughout the Travel Victoria web site come from?
A7: Photographs published within our tourism sections are copyrighted images, with many belonging to our parent company, JBlue Technologies. They have been captured by company staff during field trips around Victoria. For further information about these photographs, including purchasing and licencing information, please visit our photographs in this guide page.

Q8: Who actually publishes and maintains the Travel Victoria web site?
A8: Travel Victoria is an internet resource owned and developed by JBlue Technologies which specialises in the development of internet travel and tourism guides. Current on-going projects include development of travel guides for Tasmania, South Australia and New South Wales.

© 2004-2008. Travel Victoria - www.travelvictoria.com.au - Victoria, Australia
Advertise with us - About this guide - Contact us - Terms of use - Privacy - Site map - Travel links