If the matter hasn't been resolved to your satisfaction and the property carries a STAR rating, you may wish to contact AAA Tourism who have assessed the property you stayed at.

Alternatively, you may wish to seek advice from Consumer Affairs Victoria - a Victorian government organisation that protects and promotes the interests of consumers.

Please do not lodge feedback or complaints about your accommodation stay with us at Travel Victoria. While we regret any problems you may have encountered, please keep in mind that we are not a business licensing authority, we cannot enforce laws on business operators, nor do we have the jurisdiction to resolve disputes you may have in regards to your accommodation.

Please note that some tiny towns or localities, due to their small size, may have information about them incorporated within our pages of a larger nearby town.

The photos published on the Travel Victoria website are provided to give travellers a rough guide as to what the area looks like and encourage them to visit and see what's currently there. They aim to give a broad visual snapshot of the area at a particular point in time. Keep in mind that anything could change in the area tomorrow.

1. Screen resolution: All page widths are 780 pixels, so a minimum screen resolution of 800x600 pixels is required for easy viewing, although we recommended higher resolutions. Lower resolutions will work, but scrolling left and right will need to be done frequently to read complete lines.

2. Web browser software: This site has been tested under the following operating systems and their latest web browser software:
   • Windows XP and 7: Internet Explorer, Opera, Firefox, Google Chrome
   • Linux (Ubuntu): Konqueror, Opera, Firefox, Google Chrome

   If you have a different configuration then don't worry - this site is expected to work with what you have. However, if you discover problems, contact us and let us know what you use and what doesn't work properly for you.

3. Web browser configuration:
   • JavaScript: This is required to make some of the fancier features of our navigation menus operate, pop-up window sizing, automatic playing of photo slideshows, some of the instant availability/booking systems and use of integrated Google location maps. JavaScript tends to be enabled by default within most web browsers, however without it, everything is still usable except for the integrated Google location maps, the automatic playing of photo slideshows and possibly some instant availability/booking facilities.
   • Flash: This may be required to play some of the tourism videos or view the virtual tours included within certain accommodation provider pages.
   • Cookies: While cookies are not generally used, if you intend to interact with pages that feature Facebook content, then you will need to ensure third-party cookies are accepted within your web browser.

4. Internet connection: While broadband users will breeze through our site, dial-up modem visitors will notice some pages load slowly due to the number of images. Many of the images are repeated on other pages, so after your web browser had completely downloaded a couple of pages, subsequent pages will load much quicker as the same common information (such as menu items) won't need to be transferred again.

Travel Victoria is privately run by a small and dedicated team who are passionate about Victoria. It does not receive government funding, nor is it affiliated with the state government authority Tourism Victoria. However, like Tourism Victoria, the purpose of Travel Victoria is to promote and showcase destinations, attractions, activities and services for visitors and travellers to Victoria.

Unlike many other travel and tourism guides, the only advertising revenue generated is from accommodation advertisements. Anything else, such as the showcasing of tourist attractions, restaurants, wineries, tours, recreational activities, transport facilities, festivals, and many other items of interest to visitors are displayed on Travel Victoria free of charge. This is to ensure Travel Victoria has wide coverage by displaying details about as many items of interest to visitors as possible, rather than limiting the publication of such information to a selection of paid advertisers.

• Promotion Products: They offer some great promotional stationery items that we have been distributing to clients since 2012, coupled with fast, hassle-free and professional service.

• Scorpion Technology: Since 2011, Scorpion Technology have been supplying us with reliable computer equipment and peripherals at good prices with great support.

• Snap Printing: We've used them since 2005 to handle most of our colour printing requirements and they have always been quick, reliable and responsive to our needs.

• Subaru Berwick: The team there have supplied our ever reliable AWD touring vehicle and offered us good and honest servicing over the years.

• Ted's Cameras (Fountain Gate): This store has been supplying our photographic equipment for several years and not only do they offer competitive pricing, but they also go out of their way to make sure that we are 100% satisfied with their goods.