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About how we operate

While we are not associated with the government authority Tourism Victoria nor its official travel web site "Visit Victoria", we do share the common goal of showcasing Victoria to visitors and encouraging people to tour the state.

In order to offer low advertising rates to accommodation providers, we operate quite differently to many other organisations as we are able to remove some of the more expensive components in a business's operation without causing detriment to our end product for travellers. In particular:

• Travel Victoria has no "shop front" where advertisers or tourists can come in off the street and interact face to face with us. Our services are run from a private dedicated office. To communicate with us, you will need to use either email, telephone, FAX or the postal service. For travellers requiring tourism information, we direct them to the appropriate visitor information centre in Victoria.

• We are a "hands-on" organisation, regularly travelling around Victoria and gathering information to update the Travel Victoria website with. As such, there may not always be someone available to answer the phone right away when you call. That's why email is our preferred method of contact, as it is read by us 7 days a week, wherever we are. If you do phone and we cannot take your call, simply leave your details on our answering service and we will get back to you as soon as we can. If your enquiry is of an urgent nature, or needs to be dealt with after hours, the direct mobile phone number of our manager is provided by the answering service when calling our office.