A record is generally made of every visit to the Travel Victoria web site located at www.travelvictoria.com.au. The information that may be collected includes your current internet access network address, the time of your visit, the documents you have accessed, and other information that your web browser may voluntarily provide, typically being the type of web browser being used and the previous web page visited. This information is used for statistical and business purposes in order to improve the services we offer. Details of each document accessed on the Travel Victoria website is kept private and is not disclosed to any third party. We do publish general visitor statistics (see our usage statistics page) however information that could identify a particular person or their movements throughout the Travel Victoria web site has been removed.
When submitting new business listings for the Travel Victoria web site using any of our on-line submission forms, we keep a record of your internet access network address and time of submission. This is for security purposes so as to guard against fraudulent submissions, or to use to identify any problems people experience with the submission system. This information is kept private, but under certain circumstances it may be disclosed to appropriate authorities if an investigation into a fraudulent activity is instigated.
If you submit an accommodation email enquiry by clicking on an advertiser's email address and filling in your details on the form that pops up in a new window, then the contents of your message are sent directly to the accommodation provider via email. Under normal circumstances, Travel Victoria does not read the contents of your message, however from time to time, as part of our procedures to reduce spam or abuse of the messaging system, we may search message contents in order to pinpoint or eradicate instances of spam or abuse. When you submit an enquiry message, we keep a record of your internet access network address, the time of submission and the email address you entered in. This is for security purposes so as to guard against fraudulent submissions, or to identify any problems people experience with the messaging system. This information is kept private and is only disclosed to the accommodation provider you are sending the message to. However, under certain circumstances, that information may be disclosed to appropriate authorities if an investigation into a fraudulent activity is instigated. A summary of enquiry message activity, with all of your identifying information removed, is published as part of the web statistics available to advertisers in the form of a simple numerical total of the number of enquiries they received via this messaging system.
Some parts of the Travel Victoria web site may require the collection of authentication information to verify a visitor's identity, typically an identifying user name and an associated password. This is necessary in order to control access to information and services.
Travel Victoria will not disclose the personal information of its clients or advertisers without permission, unless we have been specifically authorised to publish that information. This includes contact names, phone numbers, email addresses and other related information.
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